Deposit Operations Specialist Job Description

Job Overview:

The Deposit Operations Specialist compiles, processes, and reconciles data involving financial transactions as scheduled with a significant and comprehensive understanding of policies and regulations to assure the operation of an efficient and accurate department in conformity with established policies and procedures.

Job Duties and Responsibilities:

• Reconciles research and processes item from suspense, items not posted and cash item accounts.

• Processes overdrafts under governing regulations.

• Processes returns through systems according to procedures.

• Maintains and processes research, subpoenas, levies, and garnishment request.

• Troubleshoot online and mobile banking customer questions, including log on issues, being able to view accounts, assisting with bill pay stop payments, and helping the customer resolve settings issues for browsers.

• Balancing and keying of items as system identifies, provides override support when requested, complete deposit correction process for customers and work to comply with policy and procedures.

• Process daily ACH and wire transfers.

• Assures compliance with all Bank policies and procedures, and all applicable state and federal banking regulations.

•This role may require extended work hours to meet bank and federal regulation time frames.

•Performs other duties and responsibilities as assigned.

Qualifications:

• Must have a minimum of a High School diploma or equivalent.

• 2 + years’ experience in financial services industry and banking operations preferred.

• Extensive background in the bank’s operating policies and procedures and banking regulations.

• Problem solving, critical thinking skills and time management skills.

• Accurate data entry and strong mathematical skills.

• Confident and at ease in using social media, tablets, Smart phones, online tools, and applications.

• Excellent customer service and communication skills.

• Must be a team player with ability to prioritize and work on multiple projects.

• Knowledge of and adherence to proper telephone and email etiquette.

• Proficient in Microsoft Office suite (Word, Excel, and Outlook).

Competencies:

• Job Knowledge - Understands facets of the job, aware of duties and responsibilities, keeping job knowledge current.

• Customer Service - Works well with customers, promotes a positive image of the Bank, strives to solve issues raised by customers.

• Dependability - Meets deadlines, works independently, accountable, maintains focus, punctual, excellent attendance record.

• Quality - Strives to eliminate errors, accurate work is a priority, seeks opportunities to improve products/services.

• Teamwork– Accountable to team, works to meet established deliverables, appreciates view of team members, and respectful.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, scanners, filing cabinets, and fax machines. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described represent those an employee must meet to perform the essential functions of this job. While performing the duties of this job, the employee will regularly sit, stand, walk, talk, hear, bend, or kneel. Ability to see objects up close or at a distance, use peripheral vision, identify basic colors; Use of hands with ability to reach; ability to lift 20 pounds.

First Bank of Alabama is inclusive and supportive of individual needs and provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

Management reserves the right to add to, change and revise this description at any time. The description does not include any marginal functions that are incidental to the essential functions of the position, nor does it imply these are the only tasks to be performed.